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How horeg22 Handles Your Personal Information

Every account you open with us carries personal data — your name, contact details, and the wallet connections you use through DANA, OVO, or GoPay.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access and deleteCookie and device tracking disclosureContact us to request changes
horeg22 How horeg22 Handles Your Personal Information
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply standard security measures across account login, payment processing, and data storage. SSL encryption covers data in transit. Account access uses OTP verification — a one-time code sent to your registered phone number each time a new device or session is detected. We keep this active so that even if your password is exposed, your account stays protected. Below are the four key areas of our data practice.

Cookie Use We use session cookies to keep you logged in and preference cookies to remember your wallet choice — DANA, OVO, or GoPay. You can clear cookies via your browser settings at any time.
Account Security OTP verification fires on every unrecognised device login. If you notice a login you did not make, contact support immediately and we will freeze the session and review access logs.
Data Retention Transaction data linked to your DANA, OVO, or GoPay payments is kept for as long as applicable rules require. Profile data you choose to delete is removed from active systems promptly.
Who to Contact Privacy queries, data access requests, and deletion requests all go to our support team. Use live chat or the privacy request form in the help centre — include your registered account email.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or remove your personal data, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or through the help centre. We aim to respond to data-related requests within a reasonable timeframe and will confirm receipt of your request before processing begins.

Team online

Live Chat

Open your account dashboard and start a live chat session. State that your query is a privacy or data request and our team will route it to the right person.

Email Support

Send your request to our support email with your registered account name and the specific data action you need — access, correction, or deletion.

Help Centre

Our help centre includes a dedicated privacy request form. Fill in your account details, select the request type, and submit. We confirm receipt by return.

Your Privacy Questions Answered

These are the questions we hear most often about data, account privacy, and how personal information is handled on horeg22. Each answer reflects our current practice — if anything changes, we update this page and notify active accounts.

We collect your name, email, phone number, and device details. If you deposit via DANA, OVO, or GoPay, we log the transaction reference and amount — not your wallet password or full credentials.

Yes. Submit a data access request through live chat or the help centre form. Include your registered email. We will compile and send your data summary within a reasonable timeframe.

Contact support via live chat or email and state you want your account and data deleted. We process deletion requests after verifying your identity via your registered phone number.

We do not sell your data. We share only what is necessary with payment processors like DANA, OVO, and GoPay to confirm transactions, and with fraud detection services that keep your account safe.

We use session and preference cookies to keep you logged in and remember your wallet setting. You can disable non-essential cookies in your browser, though some account features may work differently.

Inactive account data is retained for the period required by applicable rules, then removed from active systems. Transaction records linked to GoPay, OVO, or DANA payments follow the same retention schedule.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.